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Commonly Asked Questions

  1. Are appointments needed for an estimate?
    • No you can come in for an estimate when ever it is convenient for you. Check our home page for our hours.
  2. How do I set up a rental?
    • We will put you in touch with and walk you through what needs to be done.
  3. When do I pay my deductible?
    • You pay your deductible after you have inspected your car and become one of J&E's many happy customers.
  4. What do I do with the insurance check?
  5. Will my car ever be the same?
    • J&E would not hesitate to put a member of our own family in any car we repair! J&E will never repair a car that will not be safe to drive or that can not be repaired properly.
  6. How long will it take to repair my car?
    • The average repair takes about three to four days.
  7. Can you give me a quote over the phone?
    • No due to the many factors in the process of estimating a damage vehicle we can not give quote over the phone.
  8. I was told J&E is one of my insurance companies repair facilities what do I do next?
    • Bring your car in so we can start the documentation portion of the estimate. Most of the time your insurance company will have already sent us all your information before you come in. Once the estimate is complete we will give you an appointment when to bring your car back for the repairs. If you drive your car in and we determine it is not safe to drive you can leave it the day you come in. If your vehicle is not drivable we will tow it in.
    • In the case where your car is at another yard we will pay the charges so that you will not have to pay them yourself. We will then tow your vehicle back to J&E and start the estimating process.
  9. Do you charge for estimates?
    • No we do not charge for estimates.
J&E Auto Body…A Name You Can Trust!
CALL US TODAY…732-574-9133